Reliability-Based Decision Support Framework for Major Changes to Social Infrastructure PPP Contracts

Abstract

In the operational phase of public-private partnership (PPP) contracts, undue delay in addressing real needs may lead to poor service outcomes; conversely, commencing variations to a PPP agreement on the whim of end-user runs the risk of reducing the value created by detailed structuring and considerations undertaken in establishing agreement. This difficulty is exasperated as there is generally a lack of understanding by the end-user as to the specifics of service delivery performance requirements contracted. In order to address this question, this study, for the first time, develops a reliability-based decision support framework (RDSF) that incorporates end-user’s perceived service quality..